Parts Counterperson - Mercedes-Benz of McKinney
About The Position
The Parts Counterperson sells parts at retail to customers and provides support to dealership departments. Assist walk-in and phone customers in selecting parts, suggest companion products, offer specials, and ensure exposure to the full product line. Pull parts from stock and determine availability; submit emergency orders as requested by customers. Process orders for daily shipment, delivery, or pick-up; manage "will call" and "back order" files weekly. Assist service technicians in selecting parts for repairs and open repair order envelopes for new orders. Order parts not in stock after consultation with Shop Foremen; notify both the Shop Foreman and customer upon receipt. Process charge-outs by verifying technician presents duplicate repair order and parts requisition; file requisition in repair order envelope. Issue credits for returned parts with proper invoice verification; ensure charge-back sales are customer-signed. Process tax-exempt and cash sales with accurate customer information and account tracking. Handle credit card transactions and declined payments in accordance with dealership guidelines. Maintain clean and organized front and rear counter areas; replenish assigned inventory daily. Keep current on new products and updates; participate in all training programs and Lost Sale Tracking initiatives. Operate company and customer vehicles safely; follow all safety policies and immediately report accidents to management. Be friendly, professional, and efficient when working with all customers and dealership departments; maintain professional appearance and wear dealership uniform at all times.
Requirements
- One year of automotive parts department and sales experience.
- Ability to read, comprehend, and follow instructions.
- Strong customer service skills and ability to manage multiple customers simultaneously.
- Professional appearance and willingness to wear dealership uniform.
- Authorization to work in the USA and valid driver's license.
- Ability to pass pre-employment screening including background check, MVR, drug test, and credit report.
Responsibilities
- Sells parts at retail to customers and provides support to dealership departments.
- Assist walk-in and phone customers in selecting parts, suggest companion products, offer specials, and ensure exposure to the full product line.
- Pull parts from stock and determine availability; submit emergency orders as requested by customers.
- Process orders for daily shipment, delivery, or pick-up; manage "will call" and "back order" files weekly.
- Assist service technicians in selecting parts for repairs and open repair order envelopes for new orders.
- Order parts not in stock after consultation with Shop Foremen; notify both the Shop Foreman and customer upon receipt.
- Process charge-outs by verifying technician presents duplicate repair order and parts requisition; file requisition in repair order envelope.
- Issue credits for returned parts with proper invoice verification; ensure charge-back sales are customer-signed.
- Process tax-exempt and cash sales with accurate customer information and account tracking.
- Handle credit card transactions and declined payments in accordance with dealership guidelines.
- Maintain clean and organized front and rear counter areas; replenish assigned inventory daily.
- Keep current on new products and updates; participate in all training programs and Lost Sale Tracking initiatives.
- Operate company and customer vehicles safely; follow all safety policies and immediately report accidents to management.
- Be friendly, professional, and efficient when working with all customers and dealership departments; maintain professional appearance and wear dealership uniform at all times.
Benefits
- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service.
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
