Parts Counterperson

HoneyCar•Winchester, VA

11d

About The Position

As a Parts Counterperson , you will play a key role in supporting HoneyCar’s service and sales operations by ensuring accurate, timely, and professional parts support. You’ll be responsible for assisting internal technicians and external customers with parts inquiries, sourcing, pricing, and fulfillment while delivering a high level of customer service. This role requires strong attention to detail, organization, and communication skills. You’ll work closely with the service team to keep repairs moving efficiently and ensure customers receive the right parts at the right time.

Requirements

High School Diploma or equivalent required
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Strong organizational and time management skills
Ability to read and interpret technical and safety documents
Basic math skills, including pricing, percentages, and discounts
Valid driver’s license

Nice To Haves

Previous automotive or parts experience preferred

Responsibilities

Oversee the parts sales process from inquiry to fulfillment
Assist internal service technicians and external customers in identifying and ordering correct parts
Accurately read and interpret parts catalogs and manufacturer systems
Answer phone calls, provide pricing, availability, and parts-related information
Review service and body shop estimates to verify correct parts and pricing
Pull, fill, and stage parts orders from inventory
Maintain inventory accuracy through bin checks and proper documentation
Notify management of out-of-stock items or urgent parts needs
Source parts from external vendors when necessary and place emergency orders
Ensure all internal parts requests are properly billed to repair orders
Process retail payments or obtain credit authorization
Provide a professional, friendly, and service-oriented experience at all times