Parts Counterperson - Mercedes-Benz of McKinney

Sonic AutomotiveMckinney, TX
19d$60,000 - $85,000

About The Position

The Parts Counterperson sells parts at retail to customers and provides support to dealership departments.

Requirements

  • One year of automotive parts department and sales experience.
  • Ability to read, comprehend, and follow instructions.
  • Strong customer service skills and ability to manage multiple customers simultaneously.
  • Professional appearance and willingness to wear dealership uniform.
  • Authorization to work in the USA and valid driver's license.
  • Ability to pass pre-employment screening including background check, MVR, drug test, and credit report.

Responsibilities

  • Assist walk-in and phone customers in selecting parts, suggest companion products, offer specials, and ensure exposure to the full product line.
  • Pull parts from stock and determine availability; submit emergency orders as requested by customers.
  • Process orders for daily shipment, delivery, or pick-up; manage "will call" and "back order" files weekly.
  • Assist service technicians in selecting parts for repairs and open repair order envelopes for new orders.
  • Order parts not in stock after consultation with Shop Foremen; notify both the Shop Foreman and customer upon receipt.
  • Process charge-outs by verifying technician presents duplicate repair order and parts requisition; file requisition in repair order envelope.
  • Issue credits for returned parts with proper invoice verification; ensure charge-back sales are customer-signed.
  • Process tax-exempt and cash sales with accurate customer information and account tracking.
  • Handle credit card transactions and declined payments in accordance with dealership guidelines.
  • Maintain clean and organized front and rear counter areas; replenish assigned inventory daily.
  • Keep current on new products and updates; participate in all training programs and Lost Sale Tracking initiatives.
  • Operate company and customer vehicles safely; follow all safety policies and immediately report accidents to management.
  • Be friendly, professional, and efficient when working with all customers and dealership departments; maintain professional appearance and wear dealership uniform at all times.

Benefits

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.
  • comprehensive training
  • competitive compensation
  • unparalleled benefits
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