Parts Counterperson - Mercedes-Benz of McKinney

Sonic Automotive • Mckinney, TX

19d • $60,000 - $85,000

About The Position

The Parts Counterperson sells parts at retail to customers and provides support to dealership departments.

Requirements

• One year of automotive parts department and sales experience.
• Ability to read, comprehend, and follow instructions.
• Strong customer service skills and ability to manage multiple customers simultaneously.
• Professional appearance and willingness to wear dealership uniform.
• Authorization to work in the USA and valid driver's license.
• Ability to pass pre-employment screening including background check, MVR, drug test, and credit report.

Responsibilities

• Assist walk-in and phone customers in selecting parts, suggest companion products, offer specials, and ensure exposure to the full product line.
• Pull parts from stock and determine availability; submit emergency orders as requested by customers.
• Process orders for daily shipment, delivery, or pick-up; manage "will call" and "back order" files weekly.
• Assist service technicians in selecting parts for repairs and open repair order envelopes for new orders.
• Order parts not in stock after consultation with Shop Foremen; notify both the Shop Foreman and customer upon receipt.
• Process charge-outs by verifying technician presents duplicate repair order and parts requisition; file requisition in repair order envelope.
• Issue credits for returned parts with proper invoice verification; ensure charge-back sales are customer-signed.
• Process tax-exempt and cash sales with accurate customer information and account tracking.
• Handle credit card transactions and declined payments in accordance with dealership guidelines.
• Maintain clean and organized front and rear counter areas; replenish assigned inventory daily.
• Keep current on new products and updates; participate in all training programs and Lost Sale Tracking initiatives.
• Operate company and customer vehicles safely; follow all safety policies and immediately report accidents to management.
• Be friendly, professional, and efficient when working with all customers and dealership departments; maintain professional appearance and wear dealership uniform at all times.

Benefits

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.
• comprehensive training
• competitive compensation
• unparalleled benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed