Parts Counterperson

FIELDS COLLISION CENTER ORLANDO • Orlando, FL

374d • $50,000 - $60,000

About The Position

The Parts Counterperson at Fields Collision Center Orlando is responsible for providing exceptional customer service by assisting both retail and shop customers in selecting the required automotive parts. This role emphasizes creating a luxury experience for customers while maintaining a collaborative and transparent work environment. The position involves managing inventory, processing orders, and ensuring accurate billing and record-keeping.

Requirements

• Valid Driver's License.
• Background and MVR Check Required.
• Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Nice To Haves

• Experience with CDK software.

Responsibilities

• Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates.
• Deliver high levels of service to both internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locate out-of-stock parts from external sources and submit emergency orders if necessary.
• Notify service advisors and customers when special-ordered parts arrive.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly; return or restock items not picked up or required.
• Replenish assigned inventory daily.
• Ensure all internal parts requests are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all sales charges are signed by customers and that customers receive their invoice copies.
• Issue credit for returned parts, verifying the original invoice or number for accuracy.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Work with the parts manager to maintain a lost sales tracking program.

Benefits

• Sundays off
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed