Parts Counter

Valley Truck Centers•Cuyahoga Falls, OH

1d•Onsite

About The Position

The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.

Requirements

High school diploma or equivalent is required.
Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.
Proven track record of providing excellent customer service and support in a retail or parts environment.
Strong knowledge of automotive or machinery parts and components.
Excellent communication and interpersonal skills to effectively interact with customers and team members.
Proficiency in using computer systems and software for inventory and sales transactions.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.
Ability to lift and handle heavy parts and equipment as needed.
Demonstrated ability to work independently as well as part of a team.

Nice To Haves

Experience with inventory management systems and processes is highly desirable.

Responsibilities

Assist customers in identifying and locating the correct parts and accessories for their needs.
Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.
Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.
Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.
Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.
Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.
Stay informed about new products, industry trends, and advancements in parts and accessories.
Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.
Assist in preparing and conducting parts promotions and sales events to drive business growth.
Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.