Parts Counter

Crest Volvo Cars•Frisco, TX

17h

About The Position

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees. Employees work in a customer centric environment that offers amenities like: Large Event Room and Wine Cellar for hosting customer and community events Crest Bistro with Executive Chef inspired menus Full service Cafes in each new car building Coffee bars with full time Barista's Golf Putting Greens Dog Park Customer Technology Areas Vehicle Technology Consultants Automated drive-thru Carwash

Requirements

Previous Automotive Parts Counter experience required
CDK experience preferred
Previous experience with Volvo brand preferred not required
Able to work a flexible schedule that consists of a 5 day work week
Bilingual (English & Spanish) preferred not required
Great time management skills
Great communication skills
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Communication with customers on parts status
Communication with staff and customers in a friendly and professional manner
Be able to read and understand the parts catalog when looking up parts
Answer phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that ordered are correct and pricing is in line with the estimate
Locates out-of-stock parts from outside source and submits an emergency order, if necessary
Making sure all internal requests for parts are billed on a service repair order
Tracking all incoming and outgoing parts for the dealership
Handling parts payment collection and making sure all parts are billed correctly through the service department
Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
Advise customer on substitution or modification of part when replacement is not available.