Parts Counter

Anderson Equipment Company•Bangor, ME

66d•$25 - $32

About The Position

The Parts Counter person will be responsible assisting customers and Anderson branches in fulfilling their specific needs for parts. This will require a thorough understanding of Anderson’s equipment product lines and the parts for each equipment model (make, year, type). Customer Orders Answering calls or emails to determine customer needs or questions; Researching and determining the correct parts needed; Finding the part in Anderson’s warehouses or other locations such as manufacturers or 3rd parties; Arranging for fulfillment of the order, including tracking partial shipments and fulfillment. Inventory Control Maintaining accurate records in Anderson’s computer systems for all inventory. Parts Selling and Customer Service Recommend and sell related items as requested by customer; Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Handle customer complaints in a professional and friendly manner . Coordinate with the Service Department This is a critical function to ensure technicians have correct parts for work orders.

Requirements

High school diploma or equivalent
Work Experience in Parts position at Heavy Equipment, Auto, Parts dealerships
Proficiency with computers including preparing looking up inventory parts, preparing tickets for filling orders and shipping
Demonstrated knowledge of inventory controls, documentation, filling orders, shipping, receiving
Professional communication skills to promote parts sales to customers and to resolve issues

Responsibilities

Assisting customers and Anderson branches in fulfilling their specific needs for parts
Answering calls or emails to determine customer needs or questions
Researching and determining the correct parts needed
Finding the part in Anderson’s warehouses or other locations such as manufacturers or 3rd parties
Arranging for fulfillment of the order, including tracking partial shipments and fulfillment
Maintaining accurate records in Anderson’s computer systems for all inventory
Recommend and sell related items as requested by customer
Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues
Handle customer complaints in a professional and friendly manner
Coordinate with the Service Department to ensure technicians have correct parts for work orders

Benefits

Medical and Prescription Drugs
Dental
Vision
Life Insurance
STD
LTD
Heath Savings Account
Employee Assistance Program
Paid Time Off (PTO)
Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company
The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs