Parts Counter Specialist

Quality Truck Care Center • Fond Du Lac, WI

8d

About The Position

Sells parts to customers at the counter, over the telephone, or through the repair shops.

Requirements

• Six to twelve months parts experience or training, heavy duty truck experience preferred
• Effective oral and written communication skills.
• High school diploma or equivalent.
• Valid Wisconsin Drivers License.

Responsibilities

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers and service advisors of receipt of special-order parts. Informs Collision Center of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory and weekly perpetuals.
• Assists manager with maintaining lost sales tracking program.
• Keeps front counter and parts areas clean and free of clutter. Performs weekly office cleaning in cooperation with the rest of the office staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees