Experienced Parts Counter Specialist

Berglund Ford Mazda•Salem, VA

42d

About The Position

Berglund Ford, part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, is looking for a Parts Counter Specialist. Job Summary: The parts counter specialist is responsible for helping customers, in person and by phone, with parts questions and orders. Offering accurate price quotes and upholding a consistent standard of service is an integral part of this role.

Requirements

Have a High School Diploma or equivalent.
Can work in a fast-paced work environment.
Have strong organizational and time management skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Experience with auto parts sales (preferred).
Ford experience a plus!

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with customer on parts status.
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pulls and fills orders from stock.
Maintain a weekly bin checks to ensure accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Receives payment from retail customers or obtains credit authorization.
Set up orders for daily shipment, delivery, or pick-up.