Parts Counter Specialist

Florida Detroit Diesel Allison • Tampa, FL

451d

About The Position

The Parts Counter Specialist at Florida Detroit Diesel Allison is responsible for selling spare and replacement parts and equipment in a repair shop or parts store for various product lines. This role involves assisting customers with their parts needs, managing inventory, and ensuring accurate sales transactions.

Requirements

• High School Graduate or General Education Degree (GED).
• Two to four years of related experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Oracle experience preferred.
• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of customers' needs while following company procedures.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required based on inspections of old parts, customer requests, or descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts using precision measuring instruments to determine if similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

What This Job Offers

• Job Type: Full-time
• Industry: Repair and Maintenance
• Education Level: High school or GED