Parts Counter / Service Writer

Meade Tractor•Harlan, KY

About The Position

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. Position Summary: The Parts Counter / Service Writer serves as a key point of contact for customers, supporting both the parts and service departments. This role is responsible for assisting customers with parts inquiries and purchases, as well as coordinating service repair orders, ensuring clear communication between customers and technicians. The ideal candidate is organized, customer-focused, and comfortable working in a dealership environment.

Requirements

Regular attendance and timeliness are essential to this position
Ability to work extended hours and weekends as needed
Excellent customer service skills
Basic knowledge of accounting practices
Ability to lift a minimum of 50 lbs.
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience required

Responsibilities

Look up, order, and invoice parts using dealership systems.
Receive, inspect, and process incoming parts shipments
Coordinate special orders and communicate availability to customers.
Picks up and delivers parts for customers and vendors as needed.
Receives payment or obtains credit authorization.
Fields internal and external customer inquiries to the Service Department
Manages the entire work order cycle process, generation through closing and invoicing for all work orders
Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to billing
Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service