Parts Counter Sales

M&K Truck Centers•Pendleton, IN

16d

About The Position

Join our team as a Parts Counter Salesperson, where you'll be integral in delivering top-notch customer service and managing the sale and distribution of heavy-duty truck parts. Your expertise in parts counter sales will ensure customers receive the right solutions for their needs.

Requirements

Minimum of 1 year of experience in parts counter sales, specifically related to heavy-duty truck parts.
Strong ability to read and comprehend instructions and information.
Excellent communication skills to assist customers effectively at the parts counter.
Willingness to learn the dealership’s computer system through training.
Maintain a professional appearance and demeanor.

Nice To Haves

Experience with Volvo, Mack Isuzu, Hino parts is a plus
Familiarity with CDK software is a plus.

Responsibilities

Utilize catalogs and computer systems to identify replacement truck parts, stock numbers, and pricing.
Assess customer needs through inspections of old parts or descriptions of malfunctions to recommend appropriate replacements.
Efficiently process telephone orders for Mack and Volvo truck parts.
Fulfill customer orders from warehouse stock and prepare accurate sales slips or contracts.
Handle payments and obtain credit authorizations as necessary.
Conduct regular inventory checks to maintain accurate stock levels in the parts counter.
Advise customers on substitution or modification of parts when identical replacements are unavailable, ensuring satisfaction.
Inspect returned parts for defects and facilitate exchanges or refunds as needed.
Organize and label parts in the warehouse according to established systems for easy retrieval.
Catalog and categorize parts to ensure proper placement on the stock shelves.