Parts Counter Sales Representative

HTS Engineering Ltd.•Austin, TX

23d

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Requirements

High School Diploma or equivalent.

Nice To Haves

Associate’s Degree preferred but not required.
Two or more years of experience in a material handling or automotive industry preferred but not required.

Responsibilities

Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, and communicating backorders to customers and technicians.
Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
Places routine stock and emergency orders with external suppliers.
Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
Processes outbound orders from picking to packing for customers and technicians.
Performs routine inventories of customer consignments to accurately charge shortages.
Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
Resolves customer complaints and issues with a high degree of customer service.
Processes remanufactured cores to obtain credit from suppliers.
Assists the Sales Department with parts requests.
Receives and fills both online and telephone orders for parts.
Solicits new and existing accounts by phone.
Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
Receives payment and/or obtains credit authorization.
Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
Examines returned parts for defects, and exchanges defective parts or refunds money.
Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
Performs follow-up sales calls with customers to ensure product satisfaction is met.
Contacts new and existing customers to meet and surpass goals for the Parts Department.
Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
Establishes regular communication with managers to resolve any ongoing issues with customers.
Promotes and sells equipment and service products to customers, generating increased revenue.
Maintains professionalism on the job at all times.
Is reliable and punctual in reporting for work as scheduled.
Performs other duties of a similar nature as required.