Parts Counter Representative

Freightliner of Hartford•East Hartford, CT

1d•Onsite

About The Position

Are you a technician looking for a change of pace, or an automotive parts pro ready to move into the heavy-duty sector? We are looking for a Parts Counter Sales Representative to support our specialized truck body manufacturing and service operations. From tri-axle dumps to snow and ice removal fleets, we build and support the toughest trucks on the road. You will be the technical expert helping our shop technicians and walk-in/phone customers identify the exact components they need to stay on the road. Unmatched Benefits Package Exceptional Healthcare: Medical, Dental, and Vision with $0 deductibles for the employee. Retirement: 401k with an industry-leading 10% company match. Bonus: Monthly performance-based incentive program. Work-Life Balance: Monday-Friday schedule with Paid Time Off (PTO) and Holiday Pay. Extras: Life Insurance, provided uniforms, and a modern, high-energy working environment.

Requirements

Experience: Background in heavy-duty truck parts or automotive parts is required.
Systems Knowledge: Experience with CDK/ADP is a major plus but not required (we will train the right candidate).
Technical Aptitude: Ability to read diagrams and understand hydraulic and mechanical truck systems.
Communication: Excellent verbal and written skills; ability to interact effectively with both customers and internal teams.
Minimum of 2 years experience working in the parts field directly with heavy duty trucks
Valid Driver's license.

Responsibilities

Technical Sales: Service walk-in customers and handle high-volume phone inquiries with professionalism.
Shop Support: Work closely with our build and repair technicians to source parts for ongoing projects.
Research & Problem Solving: Use technical knowledge to identify parts for Tenco, Monroe, and Beauroc bodies, as well as Certified Cirus hydraulic systems.
Inventory Management: Utilize CDK/ADP business systems to look up parts, check availability, and process orders.
Customer Service: Provide expert advice and problem-solving to ensure customers receive the correct components the first time.