Parts Counter Person

Buick•Du Quoin, IL

About The Position

The Parts Counterperson: Contributes to managing inventory and ordering parts and works to meet customers' needs. Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogues. Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.

Requirements

Ability to receive customers, establish rapport, and determine and attend to customers' needs
Ability to match customers' needs with appropriate parts or services
Knowledge of automotive systems in general
Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
Ability to search part numbers or to use the computer and standard catalogues
Ability to monitor bins and determine which parts need reordering
Ability to accurately track parts
Ability to monitor lost sales for inventory control
Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
Knowledge of procedures for ordering special parts or parts with no published part numbers
Ability to identify and acknowledge the receipt of warranty (used) parts
PC skills