Parts Counter Person

Route 24 Auto GroupMansfield, MA
81d$19 - $21

About The Position

Station GMC of Mansfield is looking for you to become part of our Parts Department team as a Parts Counterperson. This position offers a career that provides stability, recognition, and growth. The Parts Counterperson will perform all transactions of Parts Department sales to customers and technicians in a timely and accurate manner.

Requirements

  • Basic Computer and Telephone skills
  • Automotive Parts Experience
  • GMC Experience is a plus
  • Strong teamwork skills
  • Incredible Customer Service skills
  • Ability to lift 50lbs or more
  • Professional appearance and demeanor
  • 5+ years’ experience in similar positions
  • Must be proficient in Microsoft Office Suite including Word, Excel, and Outlook

Responsibilities

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
  • Collects payment from retail customers or obtains credit authorization as necessary
  • Ensures that all customers receive their copy of the invoice and that all charge sales are signed by the customer
  • Notifies the service advisor and the customer when special ordered parts have been received
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
  • Locates out-of-stock parts or shop materials that need immediate attention
  • Makes sure all internal requests for parts are billed on service repair orders
  • Issues credit for parts returned, ensuring that the original invoice or its number is available for verification
  • Participates with the parts manager in maintaining a lost sales tracking program; tracks lost sales and reports results to parts manager
  • Reviews body shop estimates to ensure the parts ordered are correct and pricing is in line with the estimate
  • Notifies the body shop when all parts have arrived and when they will be delivered
  • Pulls orders for delivery to body shop, ensuring all parts are tagged with customer names and job number
  • Answers phone calls, providing price quotes and other information
  • Verifies will-call and back-order files weekly and returns to vendors or stocks items not picked up or required
  • Follows up on back-ordered parts
  • Replenishes assigned inventory daily
  • Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts
  • Sets up orders for daily shipment, delivery or pick up
  • Keeps front and rear counter areas clean and uncluttered
  • Assists outside sales representatives with their orders

Benefits

  • Medical, Dental, Vision, Life, Disability insurance options
  • 401K Plan
  • Vacation and Sick time
  • Growth Opportunities
  • Paid Training
  • Discounts on products and services
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