Parts Counter Person

Route 24 Auto Group • Mansfield, MA

81d • $19 - $21

About The Position

Station GMC of Mansfield is looking for you to become part of our Parts Department team as a Parts Counterperson. This position offers a career that provides stability, recognition, and growth. The Parts Counterperson will perform all transactions of Parts Department sales to customers and technicians in a timely and accurate manner.

Requirements

• Basic Computer and Telephone skills
• Automotive Parts Experience
• GMC Experience is a plus
• Strong teamwork skills
• Incredible Customer Service skills
• Ability to lift 50lbs or more
• Professional appearance and demeanor
• 5+ years’ experience in similar positions
• Must be proficient in Microsoft Office Suite including Word, Excel, and Outlook

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
• Collects payment from retail customers or obtains credit authorization as necessary
• Ensures that all customers receive their copy of the invoice and that all charge sales are signed by the customer
• Notifies the service advisor and the customer when special ordered parts have been received
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts or shop materials that need immediate attention
• Makes sure all internal requests for parts are billed on service repair orders
• Issues credit for parts returned, ensuring that the original invoice or its number is available for verification
• Participates with the parts manager in maintaining a lost sales tracking program; tracks lost sales and reports results to parts manager
• Reviews body shop estimates to ensure the parts ordered are correct and pricing is in line with the estimate
• Notifies the body shop when all parts have arrived and when they will be delivered
• Pulls orders for delivery to body shop, ensuring all parts are tagged with customer names and job number
• Answers phone calls, providing price quotes and other information
• Verifies will-call and back-order files weekly and returns to vendors or stocks items not picked up or required
• Follows up on back-ordered parts
• Replenishes assigned inventory daily
• Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts
• Sets up orders for daily shipment, delivery or pick up
• Keeps front and rear counter areas clean and uncluttered
• Assists outside sales representatives with their orders

Benefits

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed