Parts Counter Lead (GAS)

Carolina CAT - Construction • Gastonia, NC

105d

About The Position

The Parts Counter Representative is responsible for front line customer service in a variety of parts and service areas. Responsibilities may include one or more of the following while maintaining a high level of customer satisfaction: data entry, technical ability, research, and various administrative abilities. Assist the service departments in identifying, acquiring, and invoicing all parts to work orders.

Requirements

• High school degree or equivalent.
• 3-5 years of experience in a parts environment.
• Must be familiar with identifying and sourcing parts on a daily basis.
• Ability to assist service shop with replacement parts that are comparable to OEM supplied components.

Responsibilities

• Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
• Greet all customers in the showroom and answer phones in a timely fashion.
• Look up parts via supplied computer programs.
• Support the parts procurement, stocking and delivery needs of the Service Departments.
• Handle cash payments and returns per cash policies.
• Maintain all action pending reports and outstanding backorders.
• Help resolve any customer issues or concerns.
• Be able and willing to perform any warehouse duties as required.
• Assemble hydraulic hoses.
• Work onsite with a customer to expedite Caterpillar and other OEM orders as needed.
• Perform general housekeeping duties as assigned.
• Promote safety through own work habits.
• Report to supervisor any conditions that do not meet OSHA standards.
• Exhibit a Customer First! Attitude at all times.
• Treat all customers equally.
• Take ownership of situations, do not pass customer to other employees.
• Maintain good attitudes.
• Dress neatly and avoid profanity.
• Answer telephone with politeness.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED