Parts Counter / Department Specialist

Quality Truck Care CenterFond Du Lac, WI
1dOnsite

About The Position

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation. We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles. Position Summary: Sells parts to customers at the counter, over the telephone, or through the repair shops.

Requirements

  • Six to twelve months parts experience or training, heavy duty truck experience preferred
  • Effective oral and written communication skills.
  • High School Diploma or Equivalent
  • Valid Wisconsin Drivers License / insurable

Responsibilities

  • Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
  • Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
  • Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
  • Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
  • Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
  • Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.

Benefits

  • Vacation up to 4 weeks – fast accrual
  • Additional PTO up to 192 hours per year
  • Monthly Efficiency Bonus Program
  • Health, Dental & Vision Insurance
  • 401(k) with Company Match
  • HSA & FSA Options
  • Boot & Prescription Safety Glass Allowance
  • Fitness Membership Reimbursement
  • Tuition Assistance & Apprenticeship Programs
  • Extensive OEM & Paid Training Opportunities
  • Career Advancement opportunities
  • Flexible work hours and a family-first culture
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