Parts Counter Clerk

Thompsons Auto Group•Placerville, CA

19d•$54,000 - $76,000

About The Position

Thompsons Auto Group is committed to providing outstanding customer experiences, supporting the community, and fostering a positive workplace aligned with our core values: integrity, a servant’s attitude, accountability, continuous improvement, teamwork, and fun. Position Summary The Parts Counter Clerk is responsible for assisting customers and service technicians with parts orders, managing inventory, and maintaining the presentation and organization of the parts department. This role ensures timely, efficient, and friendly service, helping the parts department meet and exceed customer and service goals.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills.
Attention to detail and ability to meet the company’s quality standards.
Professional appearance and attitude.
Ability to manage multiple customers and requests efficiently.
Regular sitting, standing, walking, and climbing stairs.
Regular bending, twisting, and lifting (up to 50 lbs).
Reaching and overhead lifting regularly.
Frequent hand/finger movements and grasping.

Nice To Haves

Familiarity with parts inventory systems and automotive parts knowledge is preferred.

Responsibilities

Promptly take and fill orders for service technicians, helping them determine necessary parts and accessories for each job.
Greet customers politely, assess their parts needs, and suggest additional products that may enhance their purchase.
Acquire thorough knowledge of parts history, merchandise, and automotive services to recommend parts effectively.
Provide accurate parts cost information to technicians and customers as needed.
Inform customers and technicians of any delays, back orders, or special orders received.
Keep the inventory control system and parts catalog up to date.
Conduct periodic inventory checks and maintain records to ensure accurate stock levels.
Verify merchandise against purchase invoices upon delivery, record it into the inventory system, and prepare it for presentation.
Ensure parts displays are clean, organized, fully stocked, and visually appealing.
Handle cash and credit card transactions accurately, maintaining precision in all register activities.
Keep customer mailing lists updated, highlight new merchandise, and inform customers of specials and promotions.
Conduct telephone transactions courteously and inform customers and staff of any new items, promotions, and special deals.