Parts Counter Associate (Clinton, IA)
About The Position
Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Clinton is now hiring PARTS COUNTER ASSOCIATE! ABOUT YOUR ROLE: -Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. -Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. -Answers phone calls, providing price quotes and other information. -Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. -Provides high level of service to internal and external customers. -Pulls and fills orders from stock. -Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. -Locates out-of-stock parts from outside source and submits an emergency order, if necessary. -Notifies the service advisor and the customer when special ordered parts have been received. -Notifies the body shop when all parts have arrived and when they will be delivered. -Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. -Follows up on back-ordered parts. -Replenishes assigned inventory daily. -Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. -Sets up orders for daily shipment, delivery or pick-up. -Participates with the parts manager in maintaining a lost sales tracking program. -Other tasks as assigned.
Requirements
- Valid driver’s license & acceptable driving record required
- Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)
- Demonstrate a positive and helpful attitude while helping customers
- Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals
- Ability to work independently and as a team in a fast-paced environment
Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Replenishes assigned inventory daily.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Other tasks as assigned.
Benefits
- health, dental, vision, disability, life, accident & cancer insurance for all full-time employees
- 401K (with company match)
- HSA & FSA
- PTO
- Employee Assistance Program
- Paid Holidays
- Employee pricing on vehicle purchases and service
- Opportunities for advancement - we believe in promoting from within!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
