Parts Counter Associate

Earn up to $3,000 SIGN-ON BONUS•Albuquerque, NM

3d•$20 - $35

About The Position

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Parts Counter Associate is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.” Pay Rate: $20.00- $35.00 per hour. Pay rate is dependent on education and experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Receives phone-in and walk in customers’ request for parts Locates parts for customers on various machines, CAT, and other brands we service Finds parts using automated system Maintains good notes, organized desk for easy and quick access to information Maintains warranty credits/inspections and Warranty return processes Pulls orders Processes Customer and Shop order credits and quotes Puts proper notes on orders for backorder analysts to process backorders Ensures proper shipping instructions are placed on orders Works cooperatively with fellow team members to accomplish warehouse/parts goals Functions as the liaison to the Service Shops for parts backorders Answers phone calls as a primary responsibility in a prompt and professional manner Helps fellow counter personnel find parts information more efficiently Assists the supervisor in projects when called upon Handles on-call duties, assisting customers after hours Appropriately suggests the purchase of additional items when selling a part Provides leads to PSSR’s, Service shops, etc. Relays proper parts technical information when necessary Directs customers to the proper service techs, when more information is needed Other duties as assigned by manager

Requirements

High School Diploma or GED
1+ years working with parts
1+ years administrative/clerical experience
1+ years customer service experience
1+ years sales experience
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Medium work that includes lifting and/or moving objects up to 32 pounds or more

Responsibilities

Receives phone-in and walk in customers’ request for parts
Locates parts for customers on various machines, CAT, and other brands we service
Finds parts using automated system
Maintains good notes, organized desk for easy and quick access to information
Maintains warranty credits/inspections and Warranty return processes
Pulls orders
Processes Customer and Shop order credits and quotes
Puts proper notes on orders for backorder analysts to process backorders
Ensures proper shipping instructions are placed on orders
Works cooperatively with fellow team members to accomplish warehouse/parts goals
Functions as the liaison to the Service Shops for parts backorders
Answers phone calls as a primary responsibility in a prompt and professional manner
Helps fellow counter personnel find parts information more efficiently
Assists the supervisor in projects when called upon
Handles on-call duties, assisting customers after hours
Appropriately suggests the purchase of additional items when selling a part
Provides leads to PSSR’s, Service shops, etc.
Relays proper parts technical information when necessary
Directs customers to the proper service techs, when more information is needed
Other duties as assigned by manager

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more
Unum Supplemental life Insurance
Aflac Critical Illness + Accidental Insurance
ID WatchDog and discounted employee phone plans