Parts Counter Associate

Aschenbach Auto Group•Frederick, MD

About The Position

Ideal Hyundai & Frederick Buick GMC in Frederick, MD is looking for an experienced Parts Counter Associate to join our parts team! Here at Ideal, we value our employees, and offer loyalty, a great working environment and ongoing training. You must be a team player who can greet and interact with customers to understand their parts & service needs with a warm and friendly persona. We strive to ensure customer satisfaction at the highest level.

Requirements

Automotive experience and parts knowledge is a plus
Flexible work schedule will include some Saturdays
High School Diploma or equivalent
Ability to work in a fast-paced environment
Strong organizational and time management skills
Capability to calculate figures and amounts such as discounts, interest, and commissions.

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with customer on parts status.
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high-level service to internal and external customers.
Pulls and fills orders from stock.
Maintain a weekly bin check to ensure accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Make sure all internal requests for parts are billed on the service repair orders.
Receives payment from retail customers or obtains credit authorization.
Set up orders for daily shipment, delivery, or pick-up.
Ability to lift 50 lbs.
Must be dependable.