Parts Counter Associate (Sioux Falls, SD)

Valir Health • Sioux Falls, SD

86d

About The Position

Billion Automotive is a family-owned business since 1935, known for its commitment to customer satisfaction. With over 25 locations across Iowa, Minnesota, and South Dakota, we are a growing multi-state organization. Billion Auto of Sioux Falls is currently hiring for the position of Parts Counter Associate. This role involves assisting customers in selecting the required automotive parts in a friendly and efficient manner, ensuring high levels of service to both internal and external customers.

Requirements

• Valid driver's license & acceptable driving record required.
• Customer service experience required (not necessarily in auto parts).
• Demonstrate a positive and helpful attitude while assisting customers.
• Requires a working knowledge of automotive systems and replacement parts sales.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Assist customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials, ensuring exposure to the full product line.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts ordering and pricing alignment with estimates.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
• Notify service advisor and customer when special ordered parts have been received.
• Notify body shop when all parts have arrived and when they will be delivered.
• Pull orders for delivery to body shop, ensuring all parts are tagged with customer names and job numbers.
• Follow up on back-ordered parts.
• Replenish assigned inventory daily.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Perform other tasks as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Accident insurance
• Cancer insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals