Parts Counter Associate II - Nalley BMW
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About The Position
The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Inform customers of companion part requirements while ensuring the customer is exposed to the full product line. Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed. Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable. Pull and fill orders from stock. Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Notify all necessary parties when special ordered parts have been received. Pull orders and ensure sure all parts are tagged with customer names and job number. Follow department policy and instructions on the special ordering of parts, plus S.O. aging. Follow up on back-ordered parts and replenishes assigned inventory daily. Maintain a prompt, efficient and timely flow of paperwork. Makes sure all internal requests for parts are billed on service repair order. Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Receive payment from retail customers or obtain credit authorization. Assist outside sales representatives with their orders.
