Parts Counter Advisor

Hawthorne Machinery Co.•Oceanside, CA

8h•Onsite

About The Position

Under the direction of the Parts Operations Manager, this position sells a wide variety of parts to phone and walk-in customers, performs clerical and back-order functions as required and may fill in for the warehouse when needed. The role involves assuring correct part numbers are supplied for specific machine or component models, determining if customers have ordered enough parts and suggesting related or additional items, and being aware of sales opportunities for changeover groups and special attachments. The advisor actively participates in all parts sales programs, inputs sales orders with maximum accuracy, informs customers about stock and backorder status, and follows up on all orders to ensure prompt service. Additionally, the position requires studying manufacturer parts bulletins to stay informed, completing assigned training courses, providing customer service or call-ins after normal working hours when required, and keeping Management informed on customer service matters. The Parts Counter Advisor is expected to contribute to a team effort and perform other duties as assigned by management.

Requirements

Hands on parts experience in one or more of the following: construction earthmoving machine parts, on-highway engine and truck parts, commercial generator engine parts, or automotive parts, a plus.
Must have a valid CA Class C Driver’s License and a clean driving record.
Must have a high school diploma or equivalent (or equivalent experience).
Ability to work with customers and employees in a courteous and professional manner.

Nice To Haves

Excellent verbal and written communication skills preferred.

Responsibilities

Takes parts orders from walk-in and telephone customers.
Assures that the correct part numbers are supplied for the specific model and serial number of the machine or component involved.
Determines if the customer has ordered enough parts to perform the repairs adequately and makes suggestions for related or additional parts.
Is aware of sales opportunities for changeover groups and special attachments.
Participates actively in all parts sales programs.
Inputs parts sales orders in a minimum length of time with maximum accuracy and in strict accordance with the Credit Department procedures.
Informs customer if parts are in stock or if backordered, and approximate time they will receive it.
Follows up on all orders to assure that customers receive prompt, efficient service.
Studies all manufacturers parts bulletins and other releases to keep informed of the latest developments in machine design and parts changeovers.
Completes all assigned training courses.
When required, provides customer service or call-ins after normal working hours.
Keeps Management informed on matters of importance regarding customer service.
Contributes to a team effort by accomplishing related results as needed.
Other duties as assigned my management.