Parts Coordinator

CITY ENTERPRISES LLC•Birmingham, AL

1d•Onsite

About The Position

This position assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. The coordinator informs customers of companion part requirements and specials, ensuring that the customer is exposed to the full product line. Responsibilities also include answering phone calls, providing price quotes and other information, and maintaining a high level of service for both internal and external customers. The role involves pulling and filling orders from stock, notifying the parts manager of out-of-stock parts, locating parts from outside sources, and submitting emergency orders if necessary. The coordinator also notifies service advisors and customers when special ordered parts are received, and informs the body shop when all parts have arrived for delivery. Other duties include pulling orders for body shop delivery, following up on back-ordered parts, verifying will-call and back-order files weekly, replenishing assigned inventory daily, assisting outside sales representatives, and ensuring all internal requests for parts are billed on service repair orders. The role also requires keeping orderly records of all repair orders, invoices, insurance estimates, and special-order parts.

Requirements

Organizational skills along with a strong work ethic.
Prior automotive parts sales experience.
Positive, enthusiastic attitude.
Valid Drivers license.
Ability to pass a Pre-Employment Background Check.
Ability to pass a Pre-Employment Drug Screening.
Willingness to lead by example.
Exceptional Customer/Team handling/service skills.
Ability to work flexible schedules including some weekends.
Must be a Team Player.

Nice To Haves

Strong Parts Computer proficiency.
Bilingual.

Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.