Technology Parts Coordinator

TEKsystems•Brook Park, OH

5d•$15 - $16•Onsite

About The Position

The Parts Coordinator is responsible for managing all break‑fix parts operations, including researching inventory availability, coordinating orders, processing returns, and maintaining accurate documentation. This role serves as a liaison between internal teams and external vendors, ensuring timely procurement, accurate tracking, and smooth workflow across service and operations teams. The position requires strong organization, communication, and problem‑solving skills.

Requirements

Highly organized with strong attention to detail.
Effective communicator who can work with both internal and external partners.
Strong multitasking ability and comfort working in a fast‑paced environment.
Team‑oriented mindset with the ability to collaborate across departments.
Ability to coordinate with remote team members.
Adaptable to changing customer or operational needs.
Proficient with general office applications and documentation practices.
Experience with administrative coordination, ordering, reporting, or similar operational tasks preferred.
Proficiency with standard office software (email, spreadsheets, word processing).
High school diploma required; some college or equivalent work experience preferred.

Responsibilities

Coordinate information and workflows between service management systems and internal resource planning systems.
Manage service boards, update records, and ensure accurate tracking of parts‑related activities.
Handle ordering and receiving of parts, including entering purchase orders and sales orders.
Process part substitutions, warranty claims, and billable repair requests.
Research vendor availability, pricing, and inventory to support internal teams and customer needs.
Tailor and update diagnostic descriptions provided by technicians.
Communicate with vendors and internal teams to obtain return authorizations and shipping labels.
Process returns, defective items, and credit requests.
Maintain tracking spreadsheets and departmental documentation.
Generate reports for leadership, accounting, and operational teams.
Identify and resolve inventory discrepancies or process errors.
Support administrative tasks, maintain communication channels, and ensure follow‑through across departments.
Build and maintain strong working relationships with vendors, customers, and internal stakeholders.
Perform other duties as assigned.