Parts Coordinator - Workflow Wizard

Chapel Hill Tire • Cary, NC

72d

About The Position

Join the Work Happy, Drive Happy Movement at Chapel Hill Tire! Do you thrive in hands-on environments where teamwork, growth, and great service drive everything you do? Join the Fast Lane as a Service & Parts Coordinator with Chapel Hill Tire today! We’re looking for a driven, detail-oriented, and dependable Service & Parts Coordinator who takes pride in their work, supports their teammates, and helps keep our shops running smoothly. At Chapel Hill Tire, we believe in real growth and opportunity, not just buzzwords. All of our management team is grown from within, and training and development are always at your fingertips. If you’re ready to roll up your sleeves, learn the ropes, and grow into a high-performing leader within our expanding family of shops across the Triangle, this could be the career move you’ve been waiting for. This is an incredible opportunity to grow, both personally and professionally in a place where your work truly matters!

Requirements

• Integrity, initiative, and dependability.
• Strong attention to detail and organizational skills.
• Excellent communication and team-oriented mindset.
• A genuine desire to learn, lead, and grow within a fast-paced, supportive team.
• High School diploma or GED required.
• Knowledge of the automotive and parts industry is necessary.
• Valid Driver’s license required.
• Ability to exercise excellent communication, organization, time management and listening skills in English.
• Familiarity with parts ordering systems preferred, but experience with other types of customer service and retail software is also great.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to manage priorities and adapt to meet the diverse needs of customers.

Nice To Haves

• Spanish-English bilingual is nice-to-have but not required.

Responsibilities

• Serve as the connective link between technicians, service advisors, and vendors to keep the shop running efficiently.
• Coordinate parts sourcing, ordering, and delivery to ensure timely, accurate repairs.
• Support technicians and advisors by maintaining clear communication, complete repair documentation, and proper workflow organization.
• Build and maintain strong relationships with local suppliers to secure quality parts that meet our 3-year/36,000-mile warranty standards.
• Monitor inventory accuracy, process core returns, and help set optimal stock levels.
• Resolve parts and procurement challenges quickly to minimize repair delays.
• Participate in ongoing training and development to strengthen product knowledge and prepare for leadership growth.
• Develop accurate repair estimates using company pricing and technician input.
• Ensure parts availability, verify cost margins, and estimate repair completion times for service advisors.
• Review service paperwork to confirm all diagnostic time and repair details are properly documented.
• Minimize repair delays by proactively resolving parts availability or procurement issues.
• Establish and maintain strong relationships with local suppliers for non-stock parts.
• Match customer needs with appropriate services and products to maximize satisfaction and sales.
• Enter all used parts into the system for accurate inventory management and invoicing.
• Tag and process all cores from remanufactured product jobs properly.
• Collaborate with technicians and shop staff to maintain effective communication and workflow.
• Monitor and report on inventory levels, assisting in setting optimal stock quantities.
• Perform monthly physical inventory checks to ensure accuracy with system records.
• Complete ongoing supplier training and maintain all required certifications.

Benefits

• Unlimited paid training & certifications.
• No nights, weekends, or holidays (We are Mon-Fri 8-5!).
• Paid Time Off & paid holidays & bereavement leave.
• Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
• 401K company match & profit sharing.
• Company-paid life insurance & paid parental leave.
• Uniforms provided.
• In-house leadership development programs with room to grow in a values-driven company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees