Parts Coordinator II

ITW • Maspeth, NY

127d • $31 - $42

About The Position

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and three year of experience.

Requirements

• High school diploma or GED
• 3+ years of parts or clerical experience
• Experience in ordering, shipping, receiving, parts sales, and inventory control
• Excellent verbal, written and interpersonal communication skills
• Computer Skills: Microsoft Office products (Excel, Word, Outlook)

Responsibilities

• Assist and order parts for technicians
• Manage technicians - Month On Hand Return to Piqua - parts from technicians' inventories
• Identifying/researching parts
• Shipping and receiving
• Cycle count inventories
• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders.
• Regularly update files.
• Assist in the training and cross training of other individuals in the office.
• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips.
• Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
• Assist in preparing reports on order status, parts & material shortages, as necessary.
• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
• Write up credits for returned merchandise and handle telephone requests from technicians.
• Handle dispatching duties and shipping and receiving of products as assigned.
• Understand and perform all parts related activities required.

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: High school or GED