Parts Back Counterman

Tustin Chrysler Jeep Dodge•Tustin, CA

23d•$24 - $30

About The Position

The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories. Benefits Competitive Salary Employee Appreciation Day Flexible Schedules Family owned & operated since 1946 Medical Plan Dental Plan Vision Plan Life Insurance Long and Short-Term Disability Insurance Paid Holidays Paid Time Off 401(K) w/ Employer Contribution In House Training Employee Assistance Program Wellness Program Educational Assistance for Dependents Compensation: The Parts Back Counter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $24.00 and $30.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Requirements

Ability to read and comprehend instructions and information.
2-5 years of experience in an automotive parts dept.
2-5 years of sales experience.
Professional personal appearance.
Ability to work well with the public, sometimes with several customers at a time.
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and physical
Valid driver’s license and insurability by employer’s carrier

Responsibilities

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
Keeps accurate records of special order parts
Answers phone calls, providing price quotes and other information to customers
Takes phone orders, following all procedures and completing all required documentation
Assists outside sales representatives with their orders
Processes orders for daily shipment, delivery, or pick-up at counter
Receives and ships parts in accordance with company policies
Verifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not required
Assists service drive employees in selecting parts needed for repairs in process
Orders parts not in stock for required repairs in accordance with company policies
Follows up on special ordered items and promptly notifies service drive employees when received
Obtains credit authorization as required and in accordance with company policies
Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
Issues credit for parts returned, in accordance with company policies.
Replenishes assigned inventory daily
Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty