Parts Associate

BYD North America•Lancaster, CA

2d•$18 - $23•Onsite

About The Position

Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests and Parts Orders, as well as collection daily Service Reports for warranty purposes.

Requirements

Experience in Customer Service and/or Automotive Parts
Ideal candidates will have a minimum of two years’ experience.
Excellent communication and interpersonal skills
Communicate effectively in person or by telephone or by email.
Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
Willing to constantly improve and learn new processes, Self motivator
Thrive in a fast-paced environment
Presents information to small and large groups
Ability to work directly with Customers and possibly in the Customer’s environment. Overtime may occur depending on the work volume.
License: valid driver’s license in home state and reliable transportation.

Responsibilities

Process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
Provide support in inventory management and stock replenishment by creating PR in CRM.
Collaborate with the warranty and warehouse teams.
Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
Assist Customer with parts availability and pricing in timely manner.
Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment.
Maintain and track all orders in an organized manner, maintain proper documentation
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays.
Handle customer complaints to ensure positive customer experience with related teams.
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
Provide daily status reporting to Parts Manager/Supervisor/Lead.
Perform other duties as assigned.