PARTS ASSOCIATE

Custom Truck One Source•Bakersfield, CA

About The Position

Custom Truck One Source has an opening for an experienced Parts Associate with a background in heavy & light duty trucks and equipment. This position is responsible for email, phone and walk-in parts sales in a fast-paced environment.

Requirements

Previous parts sales experience in a similar field
Knowledge of heavy and light duty trucks and equipment preferred
High school diploma or the equivalent
Valid driver's license required
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment
Set priorities and adapt to changing work priorities
Must be self-sufficient and driven
Meet deadlines and schedules
Must have a strong attendance record
Professional personal appearance
Must be outgoing and sociable
Must be able to pass a pre-employment drug test
Proficient on a computer and have the ability to learn new programs quickly. Must be able to use Microsoft Office package (Word, Excel, Outlook). Must be able to work independently and create innovative solutions to problems with minimal direction from supervisors.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively before individual customers or groups of customers or employees of organization or parent organization.
This job requires "people" skills and a genuine desire to service the client.
A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.

Nice To Haves

Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talk to others to convey information effectively.
Understand written sentences and paragraphs in work related documents.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Communicate effectively in writing as appropriate for the needs of the audience.
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

Responsibilities

Professionally answer phones and greet customers.
Communicate effectively with both customers and internal team members, in an effort to sell company parts over the phone, through email and in person.
Assist phone, email and walk-in customers in selecting required parts and suggesting companion parts.
Respond to customer parts requests in a timely manner.
Refer to parts catalogues and equipment manuals to identify the correct parts for specific make, model and year of vehicle or equipment.
Determine part availability and pricing and communicate to customer.
Create Customer Orders and Purchase Orders.
Process payment for parts transactions and balance the cash drawer at the end of each work shift.
Help customers resolve part issues to ensure customer expectations are met.
Monitor customer orders and inform customer of any delays.
Provide excellent customer service with a sense of urgency in a fast-paced environment.
Keep current on new products and product updates.
Expand parts sales and meet and/or exceed sales, margin and profitability targets.
Perform physical inventory counts.
Other duties as assigned.