Parts Assistant - Audi Gainesville

Warren Henry Automotive Group•Gainesville, FL

About The Position

The Parts Assistant’s key responsibility is assisting the parts manager in maintaining appropriate parts inventory and maximizing the revenue of parts sold in the parts department by selling parts to all customers through various means such as over the counter, through the service department or on the phone.

Requirements

High school diploma or general education degree (GED), or minimum one year of related experience and/or training, or equivalent combination of education and experience.
Valid driver license and clean driving record.
Comfortable with ambiguity in a dynamic, changing environment.
Unwavering commitment to ethical business practices.
Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.

Nice To Haves

Preferred experience with Audi/Volkswagen brands and CDK system.
Preferred – strong automotive knowledge.

Responsibilities

Assists technician in selecting required parts for service repair orders and maintains stock in accordance to high use parts.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Assists parts manager in ensuring all frequently used parts are sufficiently stocked and communicates back-ordered parts in a timely manner.
Pulls orders for delivery to service, making sure all parts are tagged with customer names and job number to ensure full credit from factory.
Keeps current on new products and product updates.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Pulls and fills orders from stock.
Provides high level of service to internal and external customers.
Solicits assigned accounts by phone.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Coordinates a prompt, efficient, and timely flow of paperwork.
Sets up orders for daily shipment, delivery, or pick-up.
Makes sure all internal requests for parts are billed on service repair order.
Participates with the parts manager in maintaining a lost sales tracking program.
Keeps front and rear counter areas clean and uncluttered. Participates in all training programs that are made available.
Maintains professional appearance.