Parts Assistant Team Lead

Nelson Mazda Murfreesboro•Murfreesboro, TN

8d•$4,000 - $4,000

About The Position

We are seeking a motivated and detail-oriented Parts Assistant Team Lead to oversee the parts sales process from start to finish while delivering exceptional service to both internal and external customers. This role is ideal for someone who thrives in a fast-paced environment, demonstrates leadership by example, and is eager to grow professionally.

Requirements

College degree preferred
Eager to improve in a dynamic work environment
Strong interpersonal, communication, and time-management skills
Ability to read and interpret safety and maintenance documents
Ability to calculate figures including discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Valid driver’s license with a clean driving record

Nice To Haves

College degree preferred

Responsibilities

Oversee the parts sales process from initial request through fulfillment
Communicate with staff and customers in a friendly, professional, and efficient manner
Effectively discuss customer parts status and timelines
Read and interpret parts catalogs to accurately identify and explain parts
Answer incoming phone calls and provide price quotes and product information
Review body shop estimates to verify correct parts ordering and accurate pricing
Provide high-level customer service to internal departments and external customers
Pull and fill orders from stock; conduct weekly bin checks to ensure inventory accuracy
Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention
Locate out-of-stock parts from external vendors and submit emergency orders when needed
Ensure all internal parts requests are properly billed to service repair orders
Receive payment from retail customers or obtain proper credit authorization