Parts and Service Technician

INTERSTATE GROUP LLC•Idaho Falls, ID

About The Position

The primary objective of the Parts & Service Technician (PST) is to generate a profitable Parts and Service department, while maintaining a clean and safe facility. This position assists in all aspects of the inbound and outbound inventory, installations, servicing trailers, and preparing products for presentation and demonstration.

Requirements

Time management
Outstanding customer service skills
Troubleshooting
Attention to details
Strong mechanical ability
Demonstrate professional, safe and ethical conduct without exception
The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training.
Able to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals.
The ability to write routine reports, correspondence, and to speak effectively with customers or employees.
The position requires the ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
The SRT must also be able to apply concepts of basic algebra and geometry as needed.
Knowledge of on-line computer systems is required for successful completion of certain job responsibilities and assignments.
Basic keyboarding skills are also needed for efficiency.
Must be able to solve practical problems dealing with a variety of concrete variables in situations where only limited standardization exists.
The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is frequently required to talk or hear.
The employee is frequently required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 lbs, and climb ladders.

Responsibilities

Completing daily processes that include parts sales, service work, inventory control, receiving product, and customer deliveries.
Assist the management team with all service, parts/accessories installations, and warranty work.
Receive delivery of trailers, parts, supplies, and submit paperwork to management for review.
Completing Pre-Delivery Inspections-PDIs/Post Labor Inspections-PLIs.
Use a consultative selling process to effectively help fit the customer’s use of the trailer with appropriate parts and service provided by TrailersPlus through the PDI and PLI process.
Maintain the store facilities and trailers, in order to promote safety, security, and a professional appearance.
Perform preventative and daily maintenance, minor repairs and daily inspections of company equipment and vehicles.
Verify proper invoicing of all trailers, parts, and labor during the PDI and PLI process.
Work strategically and collaboratively with the management staff and other departments of the company.
Attend and participate in all required team and company meetings.
Investigate and assist with the resolution of warranty, repair, facility, and equipment problems.
Assist Store Management team in trailer sales, as needed. Where required by state law, PST must obtain and maintain a valid sales license.
Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
Assist Store Management team in generating leads in the local market.
Ability to safely operate forklift and tractor. (Company certification required)
Ability to safely operate power tools and welding equipment. (Company certification required)
Performs other duties as assigned.