Parts and Service Technical Advisor- Detroit

Stellantis NV • Detroit, MI

79d

About The Position

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Requirements

• Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
• Excellent verbal communication skills
• 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
• Excel in building positive working relationships, customer satisfaction and issue resolution
• Self-motivated with demonstrated ability to achieve goals under minimal supervision
• Willing to relocate
• Required to travel domestically (61-80%), 50% overnight travel

Nice To Haves

• Bachelor's degree in Business, Automotive Technology, or related field
• Dealership experience
• ASE certification
• Body shop experience

Responsibilities

• Provide phone and in-dealership technical assistance
• Troubleshoot and solve final repair attempt situations
• Represent Stellantis as subject matter expert (litigation/buybacks)CAIR updates needed for each involvement
• Manage dealership technical training requirements
• Provide support for C.A.G. / Engineering / proving grounds requests
• Recall and Rapid Response (RRT) follow up and reduction
• Act as quality feedback liaison
• Provide dealership consultation on Repair Service Agreements and facilities inspections
• Consult on tools/equipment/facility
• Enhance customer experience and improve Fixed First Visit
• Implement repair shop process improvements and proactive business planning with a focus on the customer

What This Job Offers

• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree