Parts and Service Manager - Porsche North Miami

Holman • North Miami, FL

100d • $200,000 - $275,000

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Coming Soon! Holman has an exciting opportunity for a Parts and Service Manager to join the team at Porsche North Miami and play a key role in our grand opening, coming early 2026.

Requirements

• Bachelor’s degree or equivalent experience in automotive or related field.
• Additional certifications and distinctions highly valued.
• Proficient in MS Office and dealership management tools.
• 3-5+ years of experience, including 2+ years in leadership roles.
• Strong expertise in Porsche parts and service operations, dealership practices, and industry trends.
• Hands-on experience in inventory management, procurement, estimating, technician supervision, and customer service.
• Deep functional knowledge of department operations; expanding into cross-functional areas.
• Skilled in developing and implementing process improvements to boost efficiency and accuracy.

Responsibilities

• Develop and execute strategic plans to drive operational excellence and sustainable growth across Porsche Parts and Service departments, aligned with brand standards and customer expectations.
• Lead and mentor Parts and Service Managers, setting clear performance goals, providing ongoing training, and ensuring access to resources needed for success.
• Oversee Porsche parts inventory management, ensuring optimal stock levels, minimizing excess, and maximizing turnover.
• Implement robust inventory controls to prevent shrinkage and maintain accuracy.
• Negotiate with OEM and aftermarket suppliers to secure competitive pricing, premium-quality parts, and reliable delivery times.
• Champion a customer-first culture in both departments, ensuring exceptional service in parts sales and vehicle repairs.
• Promptly resolve customer concerns to maintain high satisfaction and loyalty.
• Monitor departmental financials, including budgets, expenses, and revenue streams.
• Drive profitability through strategic cost management.
• Establish and enforce rigorous quality control protocols to ensure all repairs meet Porsche factory specifications and all parts meet brand and safety standards.
• Ensure full compliance with dealership policies, safety regulations, environmental standards, and warranty requirements.
• Promote continuous learning by providing training and development opportunities for Parts and Service staff.
• Track and analyze KPIs such as sales performance, CSI scores, technician productivity, and inventory turnover.
• Take proactive measures to address performance gaps.
• Stay current with technological advancements in automotive service and parts systems, integrating innovative tools to enhance operational efficiency and customer experience.
• Collaborate with marketing to design and implement targeted campaigns that drive parts sales and service appointments.
• Continuously evaluate and refine departmental processes to improve efficiency, productivity, and customer satisfaction.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree