Parts and Service Director - Portland OR | Dick Hannah Dealerships
About The Position
Be part of something bigger. Join one of the Northwest’s most trusted names — Dick Hannah Dealerships — and one of the world’s most premium automotive brands, Acura. At Dick Hannah Acura of Portland, we’re looking for a strategic, business-minded Service Director to lead our Service Department and oversee operations that drive customer experience, profitability, and team performance. This is not your typical dealership service role — it’s a chance to run a high-performing business unit within one of the strongest and most respected automotive groups in the region.
Requirements
- Strong financial acumen and experience managing P&L performance.
- Demonstrated success in team leadership and organizational change.
- A disciplined approach to process improvement and strategic execution.
- Experience in operations, logistics, or service-based business (automotive preferred).
Nice To Haves
- Previous dealership management or OEM experience — Acura, Honda, or other premium brands.
Responsibilities
- Lead and develop the Service Department, fostering a culture of accountability, customer satisfaction, and operational excellence.
- Manage financial performance with a strong command of P&L, forecasting, and expense control.
- Design and execute business strategies that align with Acura and dealership objectives.
- Drive continuous improvement using Lean principles and data-driven decision-making.
- Partner with senior leadership to implement initiatives in growth, process optimization, and customer retention.
- Uphold the Dick Hannah reputation for integrity, innovation, and exceptional customer care.
Benefits
- Health, dental, vision, HSA/FSA, life, and disability insurance starting the first of the month after 60 days
- 401(k) with company match
- Paid Time Off (starting at 96 hours annually) + 5 paid holidays
- Career growth: Join a respected organization with proven internal advancement pathways and a leadership team that invests in development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
