Parts and Accessories Associate

Smoky Mountain Harley - Davidson•Maryville, TN

About The Position

The duties of this position include setup and maintaining an appealing retail environment and assisting all customers with their shopping and purchase of parts and accessories merchandise. Retail Sales experience is helpful! Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world. Come Join Our Team! APPLY NOW!

Requirements

Must have ability to get along with a broad customer base.
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
Ability to look up parts and quote prices for parts using proper catalog for a particular motorcycle.
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Maintain up to date technical qualification and training completing all training programs appropriate to your position as recommended by Harley Davidson or assigned by the Parts and Accessories Manager.
Demonstrate a professional approach to customer service.
Accept direction, follow instructions, and work well with other people.

Nice To Haves

Parts and/or Accessories experience is helpful!
Retail Sales experience is helpful!

Responsibilities

Process service technicians’ orders for parts.
Assist service technicians in determining parts & accessories requirements for individual jobs.
Recommend related parts and accessories, which may be required for a job.
Supply cost of parts information on repair orders.
Write Request Orders (RO’s) for customers building or accessorizing their motorcycle.
Provide excellence customer service to all of the dealership’s internal and external customers.
Greet customers immediately, in a courteous and friendly manner.
Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
Ensure merchandise displays are stocked, clean, and appealing to customers.
Become familiar and efficient with all phases of the computer system required for P&A management.
Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
Maintain the written Request Order and keep customer informed on current status of motorcycle.
Follow Pathways process on all motorcycle deals.
Maintain updated customer information in Talon.
As assigned.