Parts Advisor

Jaguar Land Rover Portland • Tigard, OR

448d • $55,000 - $65,000

About The Position

The Parts Advisor role at Jaguar Land Rover Portland involves providing exceptional customer service in the luxury automotive industry by managing parts sales and inventory. The position requires strong communication skills and a thorough knowledge of automotive parts to assist service technicians and customers effectively.

Requirements

• Experience in automotive parts sales.
• Strong working knowledge of automotive parts and accessories.
• Excellent communication and customer service skills.

Responsibilities

• Take and fill orders for service technicians promptly and efficiently.
• Communicate with service technicians to verify parts and accessories requirements.
• Make suggestions regarding specific parts and accessories needed for each job.
• Provide information on the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Greet customers promptly and deliver exceptional customer service.
• Seek and obtain thorough knowledge of parts history, merchandise, and automobile service.
• Work with the parts and accessories manager to reach set goals for profitability and sales.
• Keep customer mailing lists up to date.
• Assist customers in determining parts and accessories needs and explore merchandise in catalogs.
• Draw attention to new merchandise, specials, and sales, and suggest supplementary products.
• Conduct telephone transactions courteously and promptly.
• Inform customers and dealership staff about new merchandise, specials, and sales.
• Handle customer complaints with empathy and a pleasant attitude.
• Ensure accuracy in cash register transactions and payments.
• Verify merchandise upon delivery and record it into inventory.
• Prepare products for presentation on the showroom floor.
• Maintain clean and appealing merchandise displays.
• Become proficient with computer systems necessary for parts management.
• Periodically carry out physical inventory of merchandise.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed