Parts Advisor

Team Hodges•West Branch, MI

14d

About The Position

Parts Advisor At Team Hodges we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Team Hodges is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Employee vehicle purchase plans Family owned and operated Long term job security Flexible Work Schedule Discounts on products and services Technician Specific Benefits Shop equipped with newer technology and equipment Discounts on products and services Work environment OSHA certified Highly productive shop Career advancement opportunities, promote from within Continued education, manufacturer hands on and web based training Clean and professional work environment Competitive wages Responsibilities: Contributes to managing inventory and ordering parts and works to meet customers’ needs. Is strong inter-personally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs. Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department. Requirements Ability to receive customers, establish rapport, and determine and attend to customers’ needs Ability to match customers’ needs with appropriate parts or services Knowledge of automotive systems in general Knowledge of and ability to monitor inventory in order to determine which parts require special ordering Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc. Ability to search part numbers or to use the computer and standard catalogs Ability to monitor bins and determine which parts need reordering Ability to accurately track parts Ability to monitor lost sales for inventory control Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand Knowledge of procedures for ordering special parts or parts with no published part numbers Ability to identify and acknowledge the receipt of warranty (used) parts

Requirements

Ability to receive customers, establish rapport, and determine and attend to customers’ needs
Ability to match customers’ needs with appropriate parts or services
Knowledge of automotive systems in general
Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
Ability to search part numbers or to use the computer and standard catalogs
Ability to monitor bins and determine which parts need reordering
Ability to accurately track parts
Ability to monitor lost sales for inventory control
Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
Knowledge of procedures for ordering special parts or parts with no published part numbers
Ability to identify and acknowledge the receipt of warranty (used) parts

Responsibilities

Contributes to managing inventory and ordering parts and works to meet customers’ needs.
Is strong inter-personally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
Must know which parts are in inventory, require reordering, or must be specially ordered.
Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
Obtains the information needed to place special orders and ensures that the correct parts are sent.
Must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.