Parts Advisor

Grand Rapids Harley-Davidson • Hudsonville, MI

2d • Onsite

About The Position

Fox Motors has a Parts Advisor opening in Hudsonville, MI at Grand Rapids Harley-Davidson . You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers and internal team that will build long-term relationships. KEY RESPONSIBILITIES The Parts Advisor is a trusted expert that plays an active role in the parts department's success. As a Parts Advisor, you are responsible for assisting and selling parts to all customers, over the counter, through the shop, or on the phone. Fox Motors is looking for a Parts Advisor that is customer focused, has a desire to work with technology, and outstanding communication skills. If you are ready to put your career in gear, Apply Now!

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Follows up on back-ordered parts.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps current on new products and product updates.

Benefits

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED