PARTS ADVISOR - Hyundai of Auburn

ALLEN TURNER AUTOMOTIVE•Auburn, AL

6d•Onsite

About The Position

The Parts Advisor is responsible for assisting customers, technicians, and service advisors in identifying, locating, and ordering automotive parts and accessories. This position plays a critical role in supporting the service and repair operations by ensuring the timely and accurate supply of parts. The Parts Advisor maintains inventory accuracy, provides excellent customer service, and ensures smooth parts department operations. This role operates in a retail and service support environment and reports directly to the Parts Manager.

Requirements

Prior experience in automotive parts role preferred; dealership experience is a plus
Working knowledge of automotive systems and parts terminology
Familiarity with parts lookup systems and inventory management software
Strong organizational and problem-solving skills
Excellent verbal communication and customer service skills
Ability to work in a fast-paced environment and handle multiple priorities
Must pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening

Responsibilities

Assist customers and technicians in selecting the correct parts and accessories based on vehicle information
Look up parts using electronic catalogs and inventory management systems
Process parts orders, returns, and exchanges efficiently and accurately
Maintain current knowledge of parts inventory, promotions, and pricing
Receive, unpack, label, and store incoming parts shipments
Organize and maintain the cleanliness and accessibility of parts storage areas
Communicate with vendors and service staff regarding parts availability, delivery times, and special orders
Accurately document all parts transactions in dealership management software
Support service and sales departments by ensuring parts are available when needed
Perform other duties as assigned to support department or dealership operations