Parts Administrative Assistant

STULZ Careers • MD

83d • $18 - $20

About The Position

Central point of contact for incoming phone calls and emails for the Parts Department. This position provides administrative support to the Parts Department within Product Support.

Requirements

• High School Diploma
• 1 – 2 years in Customer Service or equivalent customer service
• Proficient in Microsoft office software
• Ability to learn and become highly effective in SAP (ERP system)
• Strong work ethic, trainable, coachable, flexible and visionary
• Calmness under pressure
• Attention to detail a must
• Good decision making and communication skills
• Interest in helping and working with customers
• Sound practical judgement of priorities
• Ability to work independently and as a team member

Nice To Haves

• SAP experience preferred, but not required

Responsibilities

• Support incoming calls and emails for the Parts Department
• Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
• Monitoring of open Notifications and following up with Parts Coordinator on notification status
• Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
• Provide immediate responses and updates on all inquiries via email and/or phone
• Provide daily reports to management on Notification status
• Provide tracking numbers and copies of invoices when requested
• Help identify process efficiencies and compliance
• Document work process for area of responsibility
• Other duties as required

Benefits

• Hourly Range: $18 - $20

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees