Partnerships Solutions Architect

Roller • Austin, TX

6d

About The Position

The Solution Architect is responsible for developing thoughtful solutions to help our customers deliver a great guest experience. This role will collaborate directly with our Partnerships and Integrations team, while also tangentially working with our Sales, Customer Success and broader Product Team..

Requirements

• At least 1 year of experience working with API integrations and API development tools such as Postman and Swagger
• Experience defining and securing endorsement of complex solutions spanning multiple business units and programs.
• Excellent organization, communication and commercial acumen.
• Capability to facilitate and foster stakeholder relationships.
• Completed a Bachelor's Degree in Economics, Technology, Communications, or other relevant field.
• Have a minimum of 3 years of professional experience in a Solution Engineer or Sales Engineer role, or experience working in the leisure and attractions industry
• Experience using: Development/Project management software: Jira Business Intelligence software: Looker, Tableau, Power BI CRM Software: Salesforce & Hubspot

Responsibilities

• Develop an extensive knowledge of the product and how it is implemented across the customer base, being the subject matter expert and conduit to customers for Product teams.
• Provide direction and feedback to partners about their integration plans and communicate with the Integrations Team about potential improvements or expansions to the API.
• Present solutions to customers and stakeholders, aligning technical solutions with the customer's business needs, understanding how ROLLER succeeds and the cost to value proposition. They must understand the sales process and what is required to drive successful sales outcomes.
• Liaise with Product Managers to provide feedback from partners (and potentially customers) about product requirements
• Keep abreast of market trends and the competitor landscape

Benefits

• 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Free medical insurance
• 401(K) Plan with a 100% match on contributions up to 5%
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly.
• Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees