TRM Labs-posted 3 days ago
Full-time • Entry Level
101-250 employees

We are seeking a Partnerships Operations Associate to support and scale TRM’s private sector partnerships, with an initial focus on Orion partners. This role sits at the intersection of partner operations, data accuracy, and go-to-market enablement—ensuring partners are onboarded efficiently, supported with high-quality data and reporting, and managed with strong commercial and operational hygiene. You’ll work closely with Partnerships leadership, Product, Finance, and GTM teams to ensure partner data, reporting, and contracts are accurate, timely, and scalable. The ideal candidate is detail-oriented, analytically strong, and comfortable operating as a force multiplier for senior partnerships leaders.

  • Own the accuracy and completeness of partner data, including commercial terms, API usage, and reporting cadence.
  • Produce and deliver regular partner usage reports, proactively resolving discrepancies and ensuring a high bar for data quality.
  • Support management of existing partner contracts, including usage validation, invoice reconciliation, and coordination with Finance.
  • Enable partner trust and retention through reliable reporting, early risk identification, and consistent operational follow-through.
  • Reduce operational burden on senior partnerships leaders by streamlining reporting, admin, and GTM support work.
  • Surface structured partner feedback and usage insights to Product and Engineering to inform roadmap and improvements.
  • Help build and refine standardized onboarding, reporting, and operational playbooks to support partner scale.
  • Experience in a partner operations, customer operations, revenue operations, or OEM support role, ideally in SaaS or data-driven environments.
  • Strong comfort working with usage data, reporting, and metrics, with a high bar for accuracy and clarity.
  • Familiarity with commercial workflows such as contracts, invoicing, renewals, or SLAs (hands-on negotiation not required).
  • Proven ability to manage processes end-to-end with strong attention to detail and follow-through.
  • Experience collaborating cross-functionally with Product and GTM teams in fast-moving environments.
  • Clear, professional written and verbal communication suitable for partner-facing interactions.
  • High ownership, bias for action, and comfort operating in ambiguity while building structure.
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