Partnership Support Engineer

Wheelhouse

2h•$136,000 - $152,000•Remote

About The Position

Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks. A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized. This requires interfacing with several internal Wheelhouse teams, as well as with external parters. Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties. You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves. As we expand into API-first, embedded, and AI-driven integrations, maintaining reliability across our partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a dependable platform, not just a standalone product. Wheelhouse is a revenue management platform for the $500B+ flex rental space. Our technology empowers short & mid-length stay operators, who manage single-family homes, apartment buildings, and (in some cases) hotels - a broad & massive addressable market. Wheelhouse believes a more flexible & connected world is both inevitable & important, and we build technology to make sure the businesses that enable this lifestyle & society can thrive. As a team, we enjoy shipping products our partners love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth. Now, we’re looking for a Partnership Support Engineer to sit at the intersection of engineering, partnerships, and platform operations. You will play a critical role in ensuring our external integrations — including APIs, embedded experiences, and partner platforms — are reliable, scalable, and easy to operate. You will investigate integration issues, debug complex cross-system behavior, collaborate directly with partner technical teams, and either resolve problems yourself or triage effectively to internal engineers. Over time, you will build tools, diagnostics, and automation that enable both our team and partner teams to operate independently and efficiently. This role is ideal for an engineer who enjoys solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at ecosystem scale.

Requirements

2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role.
Strong debugging skills across APIs, integrations, and web applications.
Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
Experience with SQL or ORMs (ideally Active Record) to interact with data
Familiarity with REST APIs, webhooks, and third-party integrations.
Experience working with external technical stakeholders
Comfort navigating ambiguity across multiple systems you do not control
Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
Experience reading third-party documentation and diagnosing integration mismatches
Familiarity with SLAs, incident communication, and cross-company coordination
Experience handling incidents involving external stakeholders
Comfort communicating during production issues or degraded service
Ability to reason about complex distributed systems and failure modes
Experience troubleshooting data synchronization or event-driven systems

Nice To Haves

Familiarity with Datadog for analyzing metrics is a plus
Bonus: Experience supporting B2B SaaS integrations or developer platforms

Responsibilities

Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
Create reusable playbooks and runbooks for common integration failure modes
Improve monitoring, alerting, and observability for partner-facing systems
Support launches of new integrations, embedded deployments, or platform features
Serve as the primary technical liaison for select strategic partners
Identify systemic reliability risks and advocate for engineering improvements
Act as the voice of our partner ecosystem within engineering and product teams