Partnership Success Manager

Century Support Services

77d

About The Position

The Partnership Success Manager is responsible for ensuring the success and growth of our strategic partnerships. This role focuses on day-to-day relationship management, partner onboarding, performance tracking, and operational support to maximize partner satisfaction and revenue opportunities. The ideal candidate will excel at communication, project coordination, and delivering value to partners through proactive engagement and problem-solving.

Requirements

• 2–4 years of experience in partnerships, account management, customer success, or related fields.
• Strong interpersonal and communication skills with the ability to manage multiple relationships.
• Highly organized and detail-oriented with strong project management abilities.
• Comfortable working with data and performance metrics to evaluate success.
• Ability to collaborate with cross-functional teams and adapt to changing priorities.

Nice To Haves

• Experience in SaaS, fintech, or related industries preferred but not required.

Responsibilities

• Serve as the primary point of contact for assigned partners, building strong, trusted relationships.
• Support partner onboarding, training, and integration of our products or services.
• Monitor partner performance, identifying opportunities for improvement and growth.
• Coordinate cross-functional support (sales, marketing, product) to address partner needs and drive mutual success.
• Develop and execute account plans for each partner to align with business goals.
• Track, analyze, and report on partnership KPIs, providing actionable insights to leadership.
• Assist with partner marketing initiatives, co-branded campaigns, and joint events.
• Resolve partner issues quickly and effectively, ensuring a high level of satisfaction.
• Maintain accurate and updated partner records in CRM and other tracking tools.

Benefits

• Competitive compensation package
• Career development & growth opportunities through performance and career pathing
• 100% Premiums paid on Basic Life insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Affordable Medical, Dental, and Vision coverage that begins on the first day of employment with generous contribution
• Optional Supplemental Insurance for Life Insurance, Critical Illness, and Accident
• Employee Recognition Programs – Standing Ovation, Voice of Support, and Time in Service Bonus
• 401K plan with 100% matching up to 4% and immediately vested
• No cost Employee Assistance Program and Travel Assistance
• Generous PTO package that starts on day 1 and increases after 1st year
• Commitment to employee communication through employee suggestions and engagement surveys
• Experienced leadership team with decades of industry experience
• Great team members who want you to succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree