Partnership Success Manager, Los Angeles

Study Smart Tutors•Los Angeles, CA

1d•Hybrid

About The Position

Study Smart Tutors is a college and career access organization that collaborates with partners to promote educational equity, access, and success by providing a diverse range of tools for students, families, and educators. Our mission is grounded in closing opportunity gaps and empowering communities through high-quality, culturally responsive academic support. We offer an array of college access courses at no cost to our students or their families. We are able to accomplish this by partnering with schools, outreach programs, and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation. To learn more about Study Smart Tutors visit us at www.studysmarttutors.com Position: Partnership Success Manager The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners, focusing on building and maintaining strong client relationships through regular site visits, consistent communication, and proactive problem-solving. This role requires a hybrid approach, with both virtual and in-person engagements primarily within your region.The PSM will report to the Lead Partnership Success Manager.

Requirements

Bachelor’s Degree in education or related field
2+ years of account management with sales experience preferred
Experience working with first-generation students in underserved communities
Strong project management skills with the ability to work independently and collaboratively
Experienced in time management, establishing priorities, and complying with deadlines
Expert with G Suite
Salesforce experience
Effective communication with strong written and oral communication skills
Willingness to take direction and execute tasks independently
Must have a keen eye for detail

Responsibilities

Customer Service (50%): Conduct regular check-ins, meetings, and follow-ups with school and district partners. Support data collection and analysis, delivering clear and actionable data summaries. Ensure partners feel supported and valued through consistent and transparent communication. Serve as a trusted advisor to partners, addressing their needs and advocating on their behalf within internal teams.
PO Utilization (30%): Actively monitor and align program schedules with purchase order (PO) numbers. Identify and resolve challenges related to PO utilization, implementing effective solutions. Maintain open communication with school partners to maximize service utilization and meet contractual commitments.
Relationship Building (20%): Foster strong, long-term partnerships with schools and districts through consistent engagement. Understand partner needs and proactively address challenges or concerns. Share insights and feedback internally to help refine programs and improve overall partner experience.