Partnership Programs Specialist - (Hybrid)

Cruise Planners HQ•Coral Springs, FL

5d•Hybrid

About The Position

This role is responsible for supporting, training, and assisting our franchisees with Signature Travel Network Benefits, Travel Insurance, and any other special programs. You will work closely with the Cruise Planner and Allianz executive team members to ensure goals are met, contract modifications are complete, and training initiatives are set.

Requirements

5+ years of relevant experience
Bachelor’s degree preferred
Travel industry experience preferred
Excellent verbal and written communication skills
Detail oriented and thorough
Well organized
Comfortable presenting in classroom setting
Self-motivated, able to multi-task, think critically and be collaborative
Ability to coordinate projects and timelines
Proficient with Microsoft Office Suite

Nice To Haves

Bachelor’s degree preferred
Travel industry experience preferred

Responsibilities

Manages day to day emails and calls from franchisees on both the Signature Travel Network and Travel Insurance programs
Builds a relationship with Allianz team to assist with policy modifications, contract details, new policy launches, rate sheets, escalations, and any other travel insurance related components
Works closely with Chief Strategy Officer on contract negotiations and modifications
Analyzes competitive supplier products to ensure our travel insurance products remain competitive with the market
Assists franchisees with American Express tracking numbers and card verification for FHR and CPP benefits.
Works closely with the Signature Travel Network team to provide support for our franchisees and escalate any issues.
Updates CP Genie as needed with content for Signature Benefits including Private Car and Guide, Signature Hotel Benefits, promotions, and group amenities.
Creates training calendar with Sr. Director of Operations to include Signature Travel Benefits, leveraging partner benefits and navigating CP Maxx to fulfill benefits
Manages monthly training calendar with Allianz
Identifies opportunities to increase our Allianz sales and conversions
Updates CP Genie with Allianz enhancements, price changes, etc.
Terminates access to Signature as needed.
Assists with creating/updating Allianz presentations for Star U
Presents Travel Insurance products at Star U
Works closely with training team to enhance the Travel Insurance Specialist Program
Oversees the Vecto Technologies Program for the Rep Network and eligible agencies
Provides access to Rezsaver or assistance for the Rep Network with Amex Benefits
Creates Insurance section for H.O. News
Updates class training manual as needed
Backs up Travel Service Manager as needed